Phone Repair Shop Software with Forensic Workflow Control
Eliminate customer disputes, protect spare parts inventory, and automate technician payouts. The all-in-one repair ticketing and POS engine engineered for high-volume workshops.
Engineered for Professional Repair Workshops
Stop relying on paper job sheets and chat messages. Enforce accountability from device intake to customer pickup.
12-Point Intake Diagnostic Gate
Enforce pre-repair checks for camera, biometric sensors, charging ports, and body housing. Capture customer signatures digitally to eliminate false damage claims.
Real-Time Parts Inventory Reservation
Assign spare screens, batteries, and charging ports to specific job tickets. Physical stock decrements instantly and syncs directly to the accounting ledger.
Automated Technician Commission Engine
Calculate fair technician payouts automatically based on completed repairs or net labor profit splits, incentivizing quality and eliminating payroll guesswork.
QC Gates & Re-Repair Prevention
Devices cannot be released to counter pickup without passing formal post-repair Quality Control inspections, dramatically reducing costly warranty returns.
SMS & WhatsApp Customer Status Updates
Keep customers informed automatically at each stage (Diagnostic, Awaiting Parts, QC Passed, Ready for Pickup) with instant tracking links.
iShopMaster vs Standard Repair Trackers
See why growing repair centers and multi-branch retail stores choose our all-in-one ERP over generic POS systems.
| Feature | iShopMaster | Standard Repair Trackers |
|---|---|---|
| 12-Point Diagnostic Gating with Customer Signature | Basic notes field only | |
| Automated Net Profit Technician Commissions | Manual spreadsheet calculation | |
| Spare Parts Reservation Tied to General Ledger | Native ERP Sync | Separate inventory tool needed |
| Mandatory QC Gate Before Pickup Authorization | ||
| Customer Self-Service Tracking Portal via WhatsApp | Manual phone calls / SMS add-ons | |
| Integrated Counter POS for Accessories & Trade-Ins | Ticketing only / No retail POS |
Ready to upgrade from Standard Repair Trackers?
Get 1-on-1 personalized onboarding, automated data migration from your existing POS, and local Colombo support.
Frequently Asked Questions: Phone Repair Software
Clear answers on how iShopMaster transforms repair workshop efficiency.
How does iShopMaster prevent repair disputes and device swap fraud?
iShopMaster locks in a mandatory 12-point pre-repair intake checklist capturing existing screen scratches, face-ID/fingerprint status, camera condition, and battery health with customer signature capture before any technician touches the device. This creates an immutable legal audit trail.
Can iShopMaster calculate technician commissions automatically?
Yes. iShopMaster calculates technician commissions dynamically based either on fixed labor rates or gross profit splits per job sheet, subtracting spare parts cost automatically so you never overpay commissions.
How does parts inventory sync with active repair tickets?
When a technician assigns a screen, battery, or IC chip to a repair ticket, iShopMaster instantly reserves the part from physical stock and posts the expense to the job sheet, ensuring that inventory counts and profit margins remain 100% accurate in real time.
How much does phone repair software cost?
iShopMaster offers options for every stage: Snap is LKR 6,999 (one-time license for offline desktop repair ticketing on one PC); Elite is LKR 49,000/year for cloud repair ticketing and counter sales; Pro is LKR 99,000 launch offer (regularly LKR 120,000/year) adding 12-point intake diagnostic gating and technician commissions.