Software for Mobile Phone Repair Shops
iShopMaster is built for the realities of a phone repair business — devices tracked by IMEI, technicians held accountable through an enforced workflow, parts reserved against jobs, and every repair reconciled in real accounting. It combines repair management, point of sale and bookkeeping in one platform.
Defensible device intake
Every repair starts with a complete, signed record so disputes don’t come down to memory.
- IMEI / serial capture
- Each device is identified and tracked by its IMEI/serial through the whole job.
- Condition checklist + photos
- Screen, body, ports, camera and battery condition plus intake photos are recorded.
- Customer signature
- A signed intake disclaimer protects the shop against “it wasn’t like that” claims.
Enforced repair workflow
Tickets move through defined stages — intake, diagnosis, approval, repair, quality check, ready, collected — so nothing skips QC or customer approval.
- Diagnostic fees
- Charge for diagnosis on no-go jobs to protect technician time.
- Quote & approval
- Send a quote and capture approval before work begins, with versioned cost history.
- Quality control
- A QC step with rework loop keeps repair quality consistent.
Parts, technicians and accountability
Parts are reserved against the specific job and consumed from inventory; out-of-stock parts can be ordered through procurement. Technician assignment, time and performance are tracked, and device custody is logged at every handoff.
Warranty, billing and finance
Warranty terms are tied to the exact unit and survive policy changes; warranty/goodwill claims link back to the original job. Repairs bill into the same invoicing and double-entry accounting as sales, so margins and cash are always reconciled.
Frequently Asked Questions
Does iShopMaster track repair devices by IMEI?
Yes. Each device is captured and tracked by IMEI/serial from intake through delivery, with a condition checklist, photos and a signed intake record.
Can it enforce a repair workflow?
Yes. Repair tickets move through an enforced multi-stage workflow (intake → diagnosis → approval → repair → QC → ready → collected) with diagnostic fees, quotes/approvals and quality control.
Does it handle repair parts and warranty?
Yes. Parts are reserved against the job and consumed from inventory, and warranty terms are tied to the unit with warranty/goodwill claim tracking.
Is accounting included?
Yes. Repairs bill into the same double-entry accounting as product sales, so revenue, parts cost and margin are reconciled automatically.