The "He-Said, She-Said" Trap
A customer brought an iPhone 12 for battery replacement. It had a pre-existing crack. The technician saw it, but didn't document it. Post-repair, the customer demanded a free screen replacement (Rs. 45,000) claiming the shop caused it.
"Without timestamped photos, the Consumer Authority always favors the customer. You are guilty until proven innocent."
— Senior Repair Consultant, Kandy
The Iron-Clad Evidence Workflow
iShopMaster turns documentation into a 10-second habit.
Pre-Repair Inspection
Mandatory checklist: Front, Back, Corners, and Ports. The system won't let you start without visual proof.
Instant WhatsApp Receipt
Before the customer leaves, they receive a PDF with the photos. Transparency kills disputes before they start.
Encrypted Cloud Archive
Photos are stored forever on our secure servers. Even if you lose your phone, your evidence is safe.
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