Stopping Unaccounted Labor Theft
Mobile repair technicians are typically paid a combination of salary and ticket commissions. But when repair jobs are assigned without exact, down-to-the-second tracking, significant margin leakage occurs:
- Labor Cost Overruns: Technicians claiming a battery swap took 2 hours due to "unexpected difficulties" when it only took 15 minutes.
- Unaccounted Idle Bench Times: High-density benches sitting idle without administrators knowing who has active jobs.
Enforced FocusMode Gating
iShopMaster secures labor efficiency with a strict, fullscreen overlay:
- Fullscreen Locking: The technician cannot access other system drawers while a repair ticket is actively clocked in.
- Mandatory Pause Reason Gating: If a technician pauses the timer, they must select an audited cause (e.g. *Waiting for Parts* or *Awaiting Approval*) which immediately pauses client-side SLA timers and adjusts labor records.
- Auto-Idle Alerts: If the bench detects 10 minutes of complete keyboard/pointer inactivity, it triggers an auto-pause loop, protecting labor statistics from inflated hour records.