Warranty & Returns — Policies That Stick to the Unit
Warranty terms in iShopMaster are tied to the exact unit sold and survive future policy changes — so a claim is judged by the terms that applied on the day of sale.
Two-phase warranty policies
Policies model the way phone warranties actually work in practice.
- Replacement window
- An initial period in which a faulty unit is replaced.
- Service window
- A following period in which the unit is serviced rather than replaced, plus human-readable terms.
Terms are snapshotted at the point of sale
When a unit is sold, the active warranty terms are frozen onto that unit. A later edit to the policy never rewrites the history of units already sold — which is essential for fair, auditable claims.
Returns and supplier RMA
The full after-sale path is supported end-to-end.
- Customer side
- Returns, credit notes and replacement transactions.
- Supplier side
- RMA / replacement claims, including dispatch of defective units back to vendors.
Frequently Asked Questions
How does iShopMaster handle warranty claims fairly?
It snapshots the warranty terms onto each unit at the moment of sale, so claims are judged by the terms that applied then, not by a later policy edit.
What warranty phases are supported?
Two phases: a replacement window followed by a service window, each defined in days, plus written terms.
Can I manage supplier RMA?
Yes — supplier RMA / replacement claims are supported, including dispatching defective units back to vendors.
Explore the rest of the system
- Product CatalogTwo-level catalog — product families and exact sellable SKUs — with SKU, barcode and IMEI identifiers.
- Inventory & IMEIPer-IMEI serialized units, batch stock, an event-sourced movement ledger, and branch-scoped availability.
- PricingDeterministic, currency-consistent pricing with batch-based precedence and multi-currency support.
- Repair & ServiceAn enforced, auditable repair lifecycle with job cards, role separation, quality tiers and margin protection.
- ProcurementSuppliers, RFQs, purchase orders, goods receipts and returns — where stock cost and price are established.
- POS & AccountingPOS with a ledger-verified cash drawer, plus a real double-entry ledger and IFRS-style reporting.
- Security & Multi-TenantDatabase-per-tenant isolation, per-branch scoping, role-based access, quotas and a forensic audit trail.
- Integrations & APIA versioned REST API and an API-key marketplace with webhooks; catalog data maps to product feeds.