Repair & Service — The Enforced Workflow
Repair is a first-class, enforced workflow in iShopMaster — not free-text notes. That structure is what protects margin, prevents disputes, and keeps technicians accountable.
Job cards capture the whole intake
Every repair starts with a complete, defensible record of the device and the customer’s claim.
- Captured at intake
- Customer device, reported issues, device inspection, intake deposit and evidence photos.
- Why it matters
- A documented intake reduces “it wasn’t like that” disputes and supports compliance checks.
An enforced multi-stage lifecycle
Tickets move through defined stages with a timeline, so nothing skips quality control or approval.
- Flow
- Intake → diagnosis → approval → repair → quality check → ready → delivered, with timeline events.
- Role separation
- Front-desk and technician duties are separated, with maker/checker controls that reduce theft and error.
Catalog and margin protection
Repairs are priced and measured like any other product line.
- Repair catalog
- Categories, quality tiers (OEM vs aftermarket), service speeds, price rules and sellable services/parts.
- Margin protection
- Diagnostic fees on no-go jobs, technician labour tracking, and QC-failure visibility prevent silent margin drain.
Frequently Asked Questions
Does iShopMaster enforce a repair workflow?
Yes. Repair tickets move through an enforced multi-stage lifecycle (intake → diagnosis → approval → repair → QC → ready → delivered) with timeline events and role separation.
How does it protect repair margin?
Through diagnostic fees on no-go jobs, technician labour tracking, quality tiers, and visibility into QC failures.
Are repair intakes documented?
Yes — job cards capture the device, reported issues, inspection, intake deposit and evidence photos.
Explore the rest of the system
- Product CatalogTwo-level catalog — product families and exact sellable SKUs — with SKU, barcode and IMEI identifiers.
- Inventory & IMEIPer-IMEI serialized units, batch stock, an event-sourced movement ledger, and branch-scoped availability.
- PricingDeterministic, currency-consistent pricing with batch-based precedence and multi-currency support.
- Warranty & ReturnsTwo-phase warranty policies with terms snapshotted onto each sold unit, plus returns and supplier RMA.
- ProcurementSuppliers, RFQs, purchase orders, goods receipts and returns — where stock cost and price are established.
- POS & AccountingPOS with a ledger-verified cash drawer, plus a real double-entry ledger and IFRS-style reporting.
- Security & Multi-TenantDatabase-per-tenant isolation, per-branch scoping, role-based access, quotas and a forensic audit trail.
- Integrations & APIA versioned REST API and an API-key marketplace with webhooks; catalog data maps to product feeds.