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OPERATIONAL GOVERNANCE & CONTROL

Role-Based Repair Segregation: Stop Cash & Part Leakage

Allowing technicians to touch money or cashiers to decide diagnostic estimates invites employee fraud. iShopMaster strictly segregates cash management from bench execution.

Live Role-Gating & Workflow Simulator

Toggle the active employee role below, then try to perform various store actions to test the security gates.

Security Audit Console
[System] Initialized role-based pipeline. Select a role above.

The Zero-Trust Operational Pipeline

In most retail repair environments, technicians handle the intake, diagnostics, pricing, and sometimes take cash straight from the customer. This lack of segregation makes employee theft, part-swapping, and margin leakage incredibly easy.

iShopMaster enforces a strict **Zero-Trust Role Gating** system to guarantee that every single cent and serialized component is forensically accounted for:

1. Strict Cash Gating (No Cash in the Tech Room)

Technicians are specialized mechanics, not accountants. Under iShopMaster’s framework, technicians are completely restricted from handling any cash, payments, or invoices.

  • Cashiers & Admins alone handle billing, cash collection, advance repair deposit entries, and final payouts.
  • If a technician attempts to trigger a billing settlement, the system returns a hard security rejection.

2. Explicit Technician Acceptance & Rejections

When a cashier checks in a device, the system automatically triggers a **real-time WebSocket alert and popup** directly on the assigned technician's workstation.

  • The job lands in the technician's personal **Job Queue** as an *Unaccepted Assignment*.
  • The technician must explicitly **Accept** or **Reject** the job based on diagnostics.
  • If a job is marked *Unrepairable* or rejected, the system automatically notifications administrators and increments the technician's rejection statistics to monitor quality levels.